Shipping & Returns

FE Teamwear

Shipping

General Production Information

  • Most FE Teamwear items are made to order and the following information only applies after your respective items have been manufactured.
  • FE Teamwear orders are generally shipped 4 weeks after the order window closes, subject to any changes in the closure of the order window, or changes made by your club.
  • The confirmation of the order window is also subject to minimum quantities being met.
  • Express Shipping does not expedite the production process.
  • You can find more information about the production time of your order on each items product page.
  • After your order is made and shipped, tracking advice will be sent to your email.

Standard Shipping (Domestic)

  • Usually delivered within 3 - 10 business days after the order is shipped.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing, or manufacturing time.

Express Shipping (Domestic)

  • Usually delivered within 1 - 3 business days after the order is shipped.
  • Express Shipping does not expedite the manufacturing time. Orders will ship via Australia Post Express once despatched.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing, or manufacturing time.

International Shipping

  • New Zealand orders generally arrive within 3 - 10 business days – International Standard is flat rate $9.95. International Express quote will be calculated upon checkout.
  • USA, UK and Canada - will arrive within 5 - 15 business Days - Quote will be calculated upon checkout.
  • All Other International - will arrive within 1 - 3 weeks - Quote will be calculated upon checkout.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time, or manufacturing time.
  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

Pre-Order Shipping Information

  • All Pre-Orders will not be despatched until the date specified on the relevant product page.
  • The despatch date is an estimate only and is subject to change.
  • Selecting Express Shipping during checkout does not expedite or bring forward the despatch date, it only affects the postage service used once the item is ready to be despatched.

Returns, Refunds, Exchanges

All FE Teamwear items are made to order and cannot be returned, refunded, or exchanged so please be sure to choose sizing carefully.

Faulty Product Returns

Please contact us regarding Faulty Product Returns as we offer free prepaid shipping back to us. We cannot refund shipping costs paid by you if you send back your Faulty item without contacting us first.

We aim to provide you with Products of the highest standard and quality.If you have further queries please do not hesitate to contact us via https://www.firstever.com/contact-us/

Once determined the return is in compliance with our Terms and Conditions, we will, at your request,

  • refund the Price of the Product returned to your original payment method;
  • exchange the Product for another size.

If the return, in our reasonable opinion, is not in compliance with our Terms and Conditions, we will contact you to ship the Product back to you and you will be liable for the shipping costs both to and from us.

FE Ath-Street

Shipping

General Shipping Information

  • All orders are processed Monday to Friday (excluding Victorian public holidays).
  • Tracking advice will be sent to your email once your order has been dispatched.
  • Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
  • In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.

Standard Shipping (Domestic)

  • Usually delivered within 3 - 10 business days after the order is shipped.
  • Orders are typically despatched within 24-48 hours of placing your order, Monday to Friday.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

Express Shipping (Domestic)

  • Usually delivered within 1 - 3 business days after the order is shipped.
  • Orders are typically despatched within 24-48 hours of placing your order, Monday to Friday.
  • Express Shipping does not expedite the despatch times above. Orders will ship via Australia Post Express once despatched.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

International Shipping

  • New Zealand orders generally arrive within 3 - 10 business days – International Standard is flat rate $9.95. International Express quote will be calculated upon checkout.
  • USA, UK and Canada - will arrive within 5 - 15 business Days - Quote will be calculated upon checkout.
  • All Other International - will arrive within 1 - 3 weeks - Quote will be calculated upon checkout.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

Pre-Order Shipping Information

  • *All Pre-Orders will not be despatched until the date specified on the relevant product page.
  • *The despatch date is an estimate only and is subject to change.
  • *Selecting Express Shipping during checkout does not expedite or bring forward the despatch date, it only affects the postage service used once the item is ready to be despatched.

Easy Returns

Easy Exchanges & Returns

All orders are shipped with a Returns Form which can be completed and returned to us along with the original item(s).

  1. Complete your returns form and send the item back using the instructions on the form.
  2. Ensure the item is still in brand new, re-saleable condition, with all packaging intact, and in compliance with our Terms and Conditions.
  3. Once received, we will endeavour to process your exchange, or return within 5 business days.
  4. We will contact you with further details regarding your exchange, return, or refund.
  5. All exchanges are shipped back to you FREE of charge.

If the return, in our reasonable opinion, is not in compliance with our Terms and Conditions, we will contact you to ship the Product back to you and you will be liable for the shipping costs both to and from us.

Faulty Product Returns

Please contact us regarding Faulty Product Returns as we offer free prepaid shipping back to us. We cannot refund shipping costs paid by you if you send back your Faulty item without contacting us first.

We aim to provide you with Products of the highest standard and quality.If you have further queries please do not hesitate to contact us via https://www.firstever.com/contact-us/

Once determined the return is in compliance with our Terms and Conditions, we will, at your request,

  • refund the Price of the Product returned to your original payment method;
  • exchange the Product for another size.

If the return, in our reasonable opinion, is not in compliance with our Terms and Conditions, we will contact you to ship the Product back to you and you will be liable for the shipping costs both to and from us.