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Shipping & Returns

Shipping

Standard Shipping (Domestic)

  • Delivered within 3 - 10 business days within Australia
  • Processing & delivery is Monday to Friday
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time

International Shipping

  • New Zealand orders will arrive within 3 - 7 business days – Quote will be calculated upon checkout
  • USA, UK and Canada - will arrive within 5 - 10 business Days - Quote will be calculated upon checkout
  • All Other International - will arrive within 1 - 3 weeks - Quote will be calculated upon checkout
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time
  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. 
    This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

General Shipping Information

  • All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST
  • Tracking advice will be sent to your email once your order has been dispatched
  • Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place
  • In some cases, we may need to contact you before your order can be shipped. 
    To ensure there is no delay, please respond to any email/phone call from our Customer Care team

Returns

Faulty Product Returns

To ensure the returns are assessed and processed swiftly, you must follow the instructions set out in this Returns Form

We aim to provide you with Products of the highest standard and quality.If you have further queries please do not hesitate to contact us via https://www.firstever.com/contact-us/

Once determined the return is in compliance with our Terms and Conditions, we will, at your request,

  • refund the Price of the Product returned to your original payment method;
  • exchange the Product for another size.

If the return, in our reasonable opinion, is not in compliance with our Terms and Conditions, we will contact you to ship the Product back to you and you will be liable for the shipping costs both to and from us.