You may return unopened, unworn items in its original condition with tags still attached within 30 days of delivery for a full refund. If the return is older than 30 days when it reaches our warehouse, First Ever cannot accept the returned items and cannot give a refund under this return policy. www.firstever.com does not exchange products. If you wish to exchange a product you are required to return your purchase for refund and First Ever will pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). The refund will be made by First Ever to your payment services provider.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
In circumstances where an item has been purchased at an event, product exchange will be accepted. The exchange of the product will have to be processed at the event and on the same day of the purchase.
Customised and made to order items will only be refunded if it is determined to be our error (you received an incorrect, damaged or defective item).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Your total shipping charges will automatically compute during checkout prior to the completion of your order. The estimated shipping and delivery date is based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates will appear on the shipping quotes page. Stock dispatch from the warehouse with in 24 hours and standard shipping time applies.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.